Returns & Exchanges
At isurve.ge, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your item, our streamlined return policy allows for hassle-free exchanges or refunds within 14 days of delivery.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.
Prepare the Package
Securely pack the item in its original packaging, ensuring all tags, manuals, and accessories are included and the product is in its original condition.
Ship the Item
Drop off your package at an authorized courier location or schedule a pickup; please ensure you keep your tracking number for reference.
Refund Processing
Once our quality control team inspects and approves the returned item, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing