Frequently Asked Questions
Everything you need to know about shopping with isurve.ge
What are the shipping options available across Georgia?
We offer standard and express delivery services throughout Georgia. Delivery times typically range from 1 to 3 business days depending on your specific location and the time of order.
What payment methods do you accept?
We accept all major credit and debit cards, as well as bank transfers. For your convenience, we also provide a cash-on-delivery option for most regions.
Can I return a product if I am not satisfied?
Yes, we have a flexible return policy. You can return most items within 14 days of receipt, provided they are in their original packaging and unused condition.
Do products come with a warranty?
Most of our electronic and household items come with a manufacturer's warranty. The specific duration and terms of the warranty are listed on each individual product page.
How can I track my order status?
Once your order is dispatched, you will receive an SMS or email notification with a tracking number that allows you to monitor your package's progress in real-time.
Is it possible to purchase items via installment plans?
Yes, we partner with leading Georgian banks to offer flexible installment plans. You can select the 'Installment' option during the checkout process to see available terms.